Which of the following is a collection of steps designed to manage important tasks in an organization?

The correct answer is rooted in the definition and purpose of processes within an organization. Processes are structured sets of activities or tasks that transform inputs into outputs, designed specifically to achieve a particular goal or to manage important functions efficiently. In this context, processes provide a systematic approach to handle tasks, ensuring consistency and repeatability within the organization.

Processes help streamline operations, improve productivity, and maintain quality standards. They are often documented and can be refined over time to adapt to changing needs. When an organization implements a defined process, it helps all members understand their roles and responsibilities, which enhances coordination and reduces the likelihood of errors.

While controls, guidelines, and metrics serve important roles in organizational management—such as ensuring quality, providing frameworks for decision-making, and measuring performance, respectively—they do not encapsulate the entirety of managing tasks in the same way that processes do. Controls may regulate how processes are executed, guidelines offer recommendations for best practices, and metrics are used to assess the output of processes. However, none of these elements alone represents a comprehensive collection of steps dedicated to task management.